Terms and Conditions

Welcome to Gentle Paws Grooming Ltd. These terms and conditions outline the rules and regulations for the use of our services in the pet care and grooming industry. By accessing or using our services, you agree to comply with and be bound by the following terms.

1. Definitions

Gentle Paws Grooming Ltd refers to the company providing pet grooming and related services located at 22 Roseville Terrace, Flat 3B, Edinburgh, Midlothian, EH8 9QF, United Kingdom. "Client" means any individual or entity using our grooming, bathing, nail trimming, flea treatments, styling, or pet hygiene consulting services.

2. Services Provided

Gentle Paws Grooming Ltd offers the following services for dogs and cats:

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• Professional grooming and styling
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• Nail trimming
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• Bathing and flea treatment
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• Pet hygiene consultations
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All services are performed with care and attention to ensure the well-being and comfort of your pets.

3. Appointment and Cancellation Policy

Appointments must be booked in advance. Clients are requested to notify us promptly if cancellation or rescheduling is necessary.

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• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
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• Repeated no-shows or late cancellations may result in refusal of future service bookings.
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4. Health and Safety

Clients must inform Gentle Paws Grooming Ltd of any health conditions, behavioral issues, or special needs of their pets before the appointment. We reserve the right to refuse services if a pet poses a risk to themselves, staff, or other animals.

5. Liability

While every precaution is taken to ensure the safety and comfort of pets, Gentle Paws Grooming Ltd will not be held liable for any unforeseeable injuries, allergic reactions, or complications arising from the services provided.

6. Payment Terms

Payments for grooming and related services are due upon completion of the appointment. We accept payment by approved methods at our premises.

7. Personal Data and Privacy

We respect the privacy of our clients and comply with applicable data protection regulations. Client information collected during the booking and service process is used solely for service delivery and internal record-keeping.

8. Intellectual Property

All content, branding, and materials related to Gentle Paws Grooming Ltd remain the intellectual property of the company and may not be used without permission.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Edinburgh, Midlothian.

10. Contact Information

For further inquiries or concerns related to these terms and conditions, please contact us at: